Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at care@dualsporteurope.com. (please add this email to your safe senders list). We use a Third Part warehouse in France for all orders in Europe. We must create a return RMA before you send the goods back or they will not be booked into stock. 

At the moment due to the cost we are NOT able to offer Free returns service in Europe and all returns will need to be sent to France at the cost of the sender.  

You can always contact us for any return question at care@dualsporteurope.com. (please add this email to your safe senders list)

Please note you OWN the goods until they are confirmed into our warehouse, without an RMA the warehouse will not know where the items belong, id you do not have an RMA returns can not be accepted and refunds can not be processed.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.